How to Escalate Your Claim with the Canadian Transportation Agency

If your airline denies your compensation claim for a delayed or canceled flight, it’s not the end of the road. Under Canada’s Air Passenger Protection Regulations (APPR), you have the right to escalate your complaint to the Canadian Transportation Agency (CTA) for review.

The CTA is an independent organization that ensures airlines comply with the APPR. They’ve resolved thousands of passenger disputes, helping travelers reclaim millions in owed compensation. Here’s a step-by-step guide to filing your complaint with the CTA.

Step 1: Visit the CTA Website

Go to otc-cta.gc.ca and click on “Make an air travel Complaint.” The website will guide you through the process.

Step 2: Select Your Complaint Type

Identify the nature of your issue. Is it:

• A flight delay or cancellation?

• Denied boarding?

• Lost or damaged baggage?
  Select the category that applies to your situation.

Step 3: Provide Supporting Evidence

Your claim is only as strong as your documentation. Be sure to include:

• Copies of your boarding pass and tickets.

• Receipts for meals, accommodations, or transportation during delays.

• Photos of delay notices or cancellation messages.

• All correspondence with the airline, including denial letters.

Step 4: Submit Your Claim

Once all your evidence is uploaded, submit your claim. The CTA will review your case and contact you if additional information is required.

Step 5: Wait for a Decision

The CTA will investigate and issue a decision. If the airline is found to have violated the APPR, they’ll be required to compensate you accordingly.

Don’t let airlines get away with denying rightful compensation. The CTA is a powerful ally for Canadian travelers, ensuring fairness and accountability. If your claim is denied, escalate it. Your rights matter—use them!

Useful Links

1. Canadian Transportation Agency Official Website
   Link to the official CTA website where users can file complaints:
   https://www.otc-cta.gc.ca/

2. Air Passenger Protection Regulations (APPR)
   https://www.tc.gc.ca/en/services/air-passenger-protection-regulations.html

3. Travel and Passenger Rights Blogs/Organizations

   1. Air Passenger Rights

   2. FlyersRights.org

4. Legal Resources for Canadians

   1. Canadian Bar Association

   2. Law Society of Ontario

5. Government Resources on Passenger Rights

   1. Consumer Protection - Canada

6. Travel Compensation Legal Websites

   1. Flight Compensation Canada

   2. ClaimCompass